999gk Privacy Policy

999gk ("we", "our", "platform") is an online gaming platform operated for players in Bangladesh. Your privacy matters greatly to us. This Privacy Policy ("Policy") describes how 999gk collects, stores, processes, and where necessary shares your personal information.

This Policy applies to the 999gk website, mobile platform, and all associated services. By using our services, you are considered to have agreed to the terms described in this Policy. If you disagree with any part of this Policy, please refrain from using our services.

This Policy is consistent with the applicable laws and regulations of Bangladesh. 999gk uses SSL encryption and modern cybersecurity technology to ensure the safety of information.

999gk collects two types of information: (a) what you voluntarily provide, and (b) what is automatically collected while you use our services.

2.1 Information You Provide

During account registration and use of our services, you may provide the following information:

• Full name and date of birth (for age verification)
• Valid email address and mobile number
• National identity card or other proof of identity
• Payment-related information (bKash, Nagad, Rocket, or bank account number)
• Residential address
• Messages from support and live chat

2.2 Automatically Collected Information

When you use the 999gk platform, the following technical information may be collected automatically:

• IP address and device type
• Browser type and version
• Pages visited and time spent on them
• Login and logout times
• Gaming activity and transaction history
• Referral source (where you came from before reaching the site)

2.3 Identity Verification

To comply with applicable regulations in Bangladesh and to prevent money laundering, 999gk may in certain cases request additional identity verification documents (KYC — Know Your Customer). This may include copies of government-issued identity documents or banking information.

999gk uses your information only for the following legitimate purposes:

3.1 Service Operation & Improvement

• Creating and managing accounts
• Processing deposit and withdrawal transactions
• Providing bonuses, promotions, and VIP benefits
• Personalising the gaming experience
• Technical development and maintenance of the platform

3.2 Security & Legal Compliance

• Preventing fraud and unauthorised access
• Verifying age (21 years or above only)
• Complying with anti-money laundering regulations
• Implementing responsible gaming policies

3.3 Communication

• Sending important service-related notifications
• Providing assistance via support chat and email
• Sending promotional messages subject to your consent
• Informing you of policy changes

999gk applies industry-standard security measures to protect your information. Our servers are secured with SSL (Secure Socket Layer) encryption, which prevents unauthorised access during data transmission.

4.1 Security Measures

• Use of 256-bit SSL encryption technology
• Access control — only authorised staff can view information
• Regular security audits and updates
• Firewall and intrusion detection systems
• Specially encrypted vault for payment information

4.2 Data Retention Period

We retain your information for as long as your account is active and as long as necessary to provide our services. Even after an account is closed, certain information may be retained for a defined period as required by legal and regulatory obligations.

Transaction records and verification documents are retained for the appropriate period as required by applicable law.

4.3 Response to a Data Breach

In the event of any security breach, 999gk will take necessary action as quickly as possible and will notify affected users as promptly as possible.

999gk does not sell, rent, or exchange your personal information. However, where necessary for the operation of services, information may be shared in limited cases with trusted third parties.

5.1 Circumstances Where Information May Be Shared

• Payment processors: Information necessary to complete bKash, Nagad, Rocket, and bank transfer transactions
• Technology partners: Technology service providers for platform operation and maintenance
• Legal authorities: Based on lawful orders from courts or government agencies
• Audit bodies: For the purpose of fraud prevention and security verification

5.2 Third-Party Obligations

999gk has confidentiality agreements with all third parties it works with. They may use information only for specific purposes and may not disclose it to others on their own.

The 999gk platform uses cookies and similar tracking technologies. Cookies are small data files stored in your browser that help improve your experience using our services.

6.1 Types of Cookies We Use

• Essential cookies: Essential for maintaining login sessions and ensuring security
• Functionality cookies: For remembering your language preferences and settings
• Analytics cookies: For understanding and improving platform usage (collected data is anonymous)
• Security cookies: For detecting and preventing fraud

6.2 Cookie Control

You can control or delete cookies at any time from your browser settings. Please note, however, that disabling essential cookies may cause some 999gk services to not function properly. Changing cookie settings may affect your login session.

Every registered member of 999gk has the following rights regarding their personal information:

7.1 Right to Access Information

You may ask at any time what information 999gk holds about you. Please contact our support team for this.

7.2 Right to Correct Information

If any stored information about you is incorrect, you may request that it be corrected. Some information can be updated directly from your account profile; for other information, please contact support.

7.3 Right to Delete Information

In certain circumstances you may request that your information be deleted. However, due to legal obligations, ongoing disputes, or pending transactions, deletion of some information may not be possible.

7.4 Right to Restrict Processing

In certain circumstances you may request that processing of your information be restricted. In that case we will retain the information but will not use it.

7.5 Opting Out of Marketing Communications

You may unsubscribe from promotional messages and notifications at any time. To do so, use the 'unsubscribe' link in the email or contact our support team. However, it will not be possible to stop important service-related notifications.

999gk strictly prohibits minors from participating on its gaming platform. Our services are for individuals aged 21 or above only.

We do not intentionally collect any information from individuals under the age of 21. We verify age at account registration and may request additional proof if needed. If any user is suspected to be under 21, their account will be suspended immediately.

If you become aware that a minor is using our platform, please let us know at [email protected].

999gk reserves the right to update this Privacy Policy from time to time. This Policy may be updated due to changes in applicable law, technological developments, or an expansion of the scope of services.

For any significant changes, we will send a notification to your registered email and display a notice on the website. The updated policy will take effect from the date it is published.

Continued use of the platform after any changes will be considered your consent to the updated policy. You are advised to visit this page regularly to stay informed about the latest policy.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact the 999gk support team. Our team is ready to provide assistance in Bengali and English, 24 hours a day, 7 days a week.

Send any request related to your information — viewing, correcting, or deleting — by email. We will get back to you as soon as possible.

• Email: [email protected]
• Live Chat: Available on the website 24/7